what we do

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We provide custom leadership development programs for new supervisors, experienced management as well as senior and executive leaders.  Our award winning programs are competency based, include team building events and provide simple tools and tactics that get results.  Our programs include assessment tools as well as follow up coaching.  Assessments include 360 Feedback, DISC, Myers Briggs, EIQ, Strengthsfinder, Hogans, Team and others.

 Our unique and confidential leadership coaching programs help leaders to develop and become more successful in their current and future role.  We focus on strengthening individual contributions and  their value to the organization.  We provide simple assessments tool to develop greater self-awareness.  We have a successful track record of working with numerous leaders that have progressed to Senior Manager, Director, VP or senior C-Suite level.

We create a passion for great customer experience by connecting employees with a compelling purpose...the "why".  We clarify what value their organization brings to their customer and team members with the tools to deliver a great experience.  Our approach is based on the idea that engaged , trusted and valued team members are more motivated to provide an organization's brand promise. 

 Our Strategic Planning is a road map for success for the organization and its leadership team for 3-5 year plans, shorter duration or ad-hoc projects. The short and long term goals of the organization are identified and aligned with the supporting vision, mission and values. SWOT and related assessments are utilized to gain an understanding of the organization and its operating market. A key focus is placed on the actual execution of the plans via documented leadership sponsorship, ownership and tactical support plans. 

Our Change Management services include the planning, communication and training initiatives to support any operational, HR, IT, process or procedure change.  We believe involvement and sponsorship are critical factors for any successful change effort.  Our "Leading the Change" approach creates interest, awareness, buy-in and ownership by the workforce, customers and all stakeholders.

 We create an appreciation for what a high performing team is capable of and an understanding of how to get there.  We coach team leads and members on how to tactically develop trust, communication and commitment.   Team assessment tools are used to build awareness of strengths and development areas. Team goals are clearly identified and connected to the behaviors and actions of team members.  Team building events are incorporated to engage and increase awareness. Team espirt de corps, as well bottom line results are improved.

 We provide complete Training & Development services from strategic curriculum design to tactical program development.  Our programs are designed based on client needs, are highly interactive and simple to facilitate.  We can provide Train the Trainer (T3) sessions and a complete set of materials including implementation guides,T3  materials, presentations, facilitation notes and training aids.    Programs can be virtual synchronous and asynchronous, in person or a combination.  Learner evaluation can be Formative, Summative or via Kirkpatrick's Levels 1-4.  

We provide complete Online Training curriculum strategy, design and development.  Our programs are custom built, interactive (levels 1-4), and engaging.  They can be built using a variety of authorware tools (Adobe Captivate, Articulate Storyline, etc) and are SCORM compliant for use in any Learning Management System (LMS).  We can create for 508 compliance.  We are experienced with voice-over, image editing, video scripting and production oversight.  Creative training aids and user reference documentation are available.  Programs can be combined with synchronous (virtual) or in-person.  Learner evaluation can be Formative, Summative or Kirkpatrick's Levels 1-4. 

We provide Project Management oversight for Human Capital, general operational and IT projects.  Our PM services utilize Project Management Institute (PMI) best practices and methodology.  We understand the critical steps necessary in each phase of the project cycle.  We value proper planning, requirements analysis, change management best practices, stakeholder communication, timely follow up and quality project leadership.  We have over 20 years of experience managing a variety of organization-wide initiatives in numerous industries and have successfully delivered many challenging projects.